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System Status

Monitor PromptGuard service health in real-time:
  • Health endpoints: poll /health and /status on the API directly, as documented below
  • Uptime target: 99.9% for Scale, 99.95% for Enterprise. These are internal operational targets, not a signed SLA — no contractual uptime commitment is currently offered on any plan.
A hosted status page is not currently available. Use the health check endpoints below for automated monitoring, and contact support@promptguard.co for incident information.

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Health Check Endpoints

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API Health

Returns 200 OK when the API is operational. Use this for load balancer health checks and monitoring integrations.

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Detailed Status

Returns component-level health (database, cache, ML pipeline) for deeper diagnostics.

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Monitoring Integration

PromptGuard supports standard monitoring patterns:
  • Health probes: GET /health returns 200 for liveness checks
  • Readiness probes: GET /status returns component health for Kubernetes readiness gates
  • Webhook alerts: Configure webhook URLs per project in the dashboard to receive security event notifications

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Incident Response

  • Incidents affecting your projects are surfaced as webhook alerts within 15 minutes of detection
  • Configure webhook URLs per project in the dashboard to receive them
  • For urgent issues, contact support@promptguard.co